FAQ

English below

日本国内

配送方法 商品合計金額(1配送先につき)
通常配送 1円〜3万円未満 送料無料
ゆうパック 3万円以上 700円
ゆうパック 合計金額に関わらずご希望の方 700円


海外発送

※エアメール(国際郵便)に追跡番号はございません。ご注意ください。

配送方法 商品合計金額(1配送先につき)
エアメール(国際郵便) 1円〜3万円未満 送料無料

EMS(国際スピード郵便)

1円〜8万円未満
*3万円以上の場合は自動的にEMSでの発送となります。
,000円
8万円以上 3,000円

 

 

ゆうちょ銀行へのお振込 (前払い)
ご入金確認後に商品を発送いたします。お支払い金額は、商品代金+送料+振込手数料の合計金額となります。ご注文日から7日、ご入金が確認できない場合はキャンセル扱いとなります。ご入金後のお客様確認のため、受注番号をご記入ください。なお、お振込み者名は必ず注文者様と同じお名前でお願いいたします。ご都合により別のお名前になる場合は必ずご連絡くださいますようご協力お願いいたします。

ゆうちょ銀行からゆうちょ銀行へのお振込
ゆうちょ銀行
記号: 18120
番号: 36894331
口座名: ノゾミプロジェクト

他金融機関からゆうちょ銀行へのお振込
店名;八一八(ハチイチハチ)
店番:818
普通預金
口座番号:3689433
口座名:ノゾミプロジェクト

クレジットカード決済
 
クレジットカードでお支払いの場合、クレジット決済会社を通しての決済になります。お使いいただけるカードはビザ又はマスターカードの2種類です。お客様の情報管理につきましては、プライバシーポリシーをご覧ください。

会員登録後、ログインした状態でお買い物する場合は、ご購入時の登録事項(お名前、ご住所、配送先等)を毎回入力する必要がなくなります。

当店の配送業者は日本郵便です。入金の確認後1~3営業日内に出荷します。日本国内の場合たいてい2~5日でお受け取りになれます。但し、土曜日〜月曜日及び祝日は休業日ですのでご注意ください。その他の休業日はウェブサイトで告知いたします。

梱包には注意を払っていますが、不良品や配送中に破損があった場合にはこちらまでご連絡をお願いします。尚、お問い合わせの際にお客様のお名前、受注番号、商品番号のご記入をお願いいたします。
support@nozomiproject.com 

陶器のかけらはとても壊れやすいため、取り扱いには十分な配慮が必要です。アクセサリーの修繕についてはメールでお問い合わせください。尚、お客様の間違った使用方法による破損、改造された商品、適切なメンテナンスをされていない商品は保証の対象外となりますのでご了承ください。
support@nozomiproject.com 

震災後にボランティアの方々が集めてくださった食器やかけらを倉庫に保管しています。また、不必要になった食器等を個人的に寄付していただいたり、割れてしまって売り物にならない食器をリサイクルショップから譲りうけたりしています。

商品販売で得た収益はNozomi働く女性の給与やプロジェクト運営のために使われます。また、Nozomiは人々に「希望」を届ける活動を行っている団体を応援しています。今年度も昨年に続き、売上の一部を数団体に寄付いたしました。

はい。のぞみプロジェクトは火曜日〜金曜日、午前9:30〜午後3:30まで営業しております(祝祭日は休み。毎月最終金曜日は午前のみの営業とさせていただきます。)月々の営業日をホームページに掲載しておりますので、こちらからご確認ください。休業日は工房の見学とともに商品もお買い求めいただけます。スタッフミーティング等でスケジュールが変動することもありますので、事前にご連絡いただけると助かります。

営業日カレンダーをみる
TEL/FAX:0225-24-9436

JR渡波駅から徒歩5分。
詳しくはアクセスのページをご覧下さい。こちらをクリック

In order to allow all of our staff a chance to enjoy the Christmas and New Year holidays, we will be closed for business from December 23, 2015 through January 7, 2016. We will not be able to ship out any gifts nor to handle any correspondence during this time. Our internet will remain open and orders can be placed, but we will not be able to take care of these orders or problems that may arise until January 6th when we return to work. Thank you for understanding!

Flat rate international airmail shipping:  Free!  (Please note this does not include a tracking number and we cannot insure your purchase.  For insured service, please choose Express Mail Service). 

We offer the following options:

International 

Airmail (no-tracking)
¥1〜¥29,999
Free
Express mail shipping(insured)
¥1〜¥79,999
¥2,000
Bulk express shippinh

¥80,000〜

¥3,000


Japan Shipping

Regular mail
¥1〜¥29,999

Free

Yu-Pak (insured; usually takes 1-2 days)
¥1〜 up
¥700

Yu-Pak (insured; usually takes 1-2 days)

¥30,000〜 up
¥700

Terms of EMS Mail service:

  • We will send you a tracking number the day after your order is placed. You can use this to check on your order at this website.
  • Normal EMS takes 3-8 business days between Japan and North America. (Check here for worldwide service estimated times). However, EMS/Nozomi Project cannot guarantee the arrival time of your gifts. Please keep in mind that the holidays may mean longer shipping times.

International airmail service:  Approximately 6-21 days 

*Please note: international airmail does NOT come with a tracking number. If you choose this option, we do not have a way to track your package nor to guarantee its arrival. Problems have been rare but we cannot be responsible for postal delivery errors. For a tracking number, please choose our express mail.

Orders being sent within Japan:

Customers may choose either regular Japan airmail service (no tracking number provided),  500 yen (up to total amount of 29,999 yen purchase); or YuuPak Insured Mail Service for a flat fee of 700 yen.

Nozomi Project ships out our orders on Tuesday through Friday (JST). Orders placed after Friday noon (JST) will not be sent out until the following week. Nozomi Project is closed on most national Japanese holidays, as well. We ship all of our orders out within 1-2 business days (Tues - Friday) of receiving them. 

 

Shipping to APO addresses

 

EMS (Express Mail shipping) does NOT ship to APO addresses. We can send to an APO by regular airmail within Japan. If you wish to send a package by EMS outside of Japan, we need to have your physical address. If you live in Japan and would like something sent by Yuucho (Japanese express mail), we MUST have your physical mailing address. If we do not get a physical address, we will send packages by regular airmai to your APO addressl. As with our other regular airmail shipping, we cannot be responsible for the package since it does not come with a tracking number.

 

 

Upon checkout there is an area for you to fill in a desired shipping address.

Orders are processed within 1–2 business days (we are closed for business on Saturday, Sunday, most Mondays, and Japanese national holidays). Airmail from Japan usually arrives in the United States and Canada between 6 and 21 days. We are sorry, but we cannot guarantee or track gifts sent by global airmail. (For tracking purposes, we recommend international express mail – see below.)

If you would like to have your order delivered by international express mail, please choose Express mail shipping as you check out. These costs are: $0 - $49.99 is $9.00; $50 - $99.99 is $12.00; Over $100 is $18.00. Japan international express mail estimates 3-5 days for delivery, but holidays may take longer. Besides the speed in arrival time, express shipping also allows you to track and insure your purchase.

For items that you are sending as a gift to someone, please make a note in the comments section. If we know it is a gift, we can remove the receipt and the price tag. All of our items are sent out in an elegant blue organza bag. If you would like a note included, please write this in the comments section as well and we will include a note with the gift.

There are several options. If you have a credit card or Paypal account, these will work fine and your credit card company will do the yen conversion for you if necessary. If you want your order sent to an address different than your mailing address, please make a note of the alternate shipping address in the comment section. Those living in Japan can also pay by postal money order, or 銀行振り込み(ゆうちょ銀行). Choose this option when you check out. Then please pay at the post office or a convenience store within two business days. We will ship your order once we receive notice of payment. We will need to cancel your order if we do not receive payment within five days of when you placed the order. Here is the information you need to make a postal payment:

ゆうちょ銀行へのお振込

<ゆうちょ銀行からゆうちょ銀行へのお振込>

記号: 18120 番号: 36894331 口座名:ノゾミプロジェクト

<他金融機関からゆうちょ銀行へのお振り込み>

店名:八一八(ハチイチハチ) 店番:818 普通預金 口座番号:3689433 口座名:ノゾミプロジェクト
Address: Nozomi Project
〒986−2135 宮城県石巻市 渡波 字下榎壇142-6

(English: Watanoha Aza Shimo Enokidan 142-6
Ishinomaki-shi, Miyagi ken 986-2135)

 

 

Unworn items can be returned for a refund within two weeks of receiving the item.

Even though these pieces of pottery have survived a tsunami, they are still fragile and need to be handled with care to avoid chipping or breaking. If the shard should come loose from the silver or gold bail, you can reapply it with epoxy or bond glue or send it back to us and we will repair it for free (we cannot reimburse you for the shipping costs to send it to us, but we will pay for the shipping to return it to you). If any piece is broken in the mail; if another part of your jewelry should break; or if you have any additional concerns, please email us at support@nozomiproject.com. We stand by our products and want you to be happy with your Nozomi purchases!.

We recommend keeping your jewelry in the small ziploc bags that we send them in. This will help prevent tarnishing. 

Ishinomaki is three hours north of Fukushima and is NOT in the radiation zone so there are no concerns about radioactive materials.

We are incredibly thankful for the hundreds of volunteers who have helped gather and clean pottery around the Ishinomaki coast over the past two years. Believe it or not, we are still finding broken pottery, though it isn't as prevalent as it was earlier. We have many, many crates stacked in a shed behind the Nozomi House. In addition, we also have a second-hand store that saves broken pottery for us. They have told us that there are still people only now going through their possessions from the earthquake/tsunami and bringing it into the store. They are donating to us the broken/unusable dishes that they receive.

We are usually working at the Nozomi Project Tuesday – Friday, 9:00am – 4:00pm. We are closed on most Japanese holidays.

We love visitors! All instore shoppers receive a 5% discount of all of your purchases, except for our kimono bags. We really appreciate if you let us know ahead of time your desire to come (we sometimes have staff meetings, etc.) We also prefer that guests come between our working hours of 9:00am – 4:00 pm.

All funding received will go to the Nozomi Project women and the continuation of the Nozomi Project. Team Expansion (a 501(c)3 non-profit organization) is receipting the U.S. gifts for the Nozomi Project. Any additional questions can be sent to us at support@nozomiproject.com

Nozomi Project Address:

Shimo Enokidan 142-6 Watanoha-Aza,
Ishinomaki-shi Miyagi-ken 986-2135 JAPAN

Phone: (within Japan) 0225-90-4024
outside of Japan: 011-81-225-90-4024