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In order to allow all of our staff a chance to enjoy the Christmas and New Year holidays, we will be closed for business from December 23, 2015 through January 7, 2016. We will not be able to ship out any gifts nor to handle any correspondence during this time. Our internet will remain open and orders can be placed, but we will not be able to take care of these orders or problems that may arise until January 6th when we return to work. Thank you for understanding!
Flat rate international airmail shipping: Free! (Please note this does not include a tracking number and we cannot insure your purchase. For insured service, please choose Express Mail Service).
We offer the following options:
|Express mail shipping(insured)||
|Bulk express shippinh||
Yu-Pak (insured; usually takes 1-2 days)
Yu-Pak (insured; usually takes 1-2 days)
Terms of EMS Mail service:
International airmail service: Approximately 6-21 days
*Please note: international airmail does NOT come with a tracking number. If you choose this option, we do not have a way to track your package nor to guarantee its arrival. Problems have been rare but we cannot be responsible for postal delivery errors. For a tracking number, please choose our express mail.
Orders being sent within Japan:
Customers may choose either regular Japan airmail service (no tracking number provided), 500 yen (up to total amount of 29,999 yen purchase); or YuuPak Insured Mail Service for a flat fee of 700 yen.
Nozomi Project ships out our orders on Tuesday through Friday (JST). Orders placed after Friday noon (JST) will not be sent out until the following week. Nozomi Project is closed on most national Japanese holidays, as well. We ship all of our orders out within 1-2 business days (Tues - Friday) of receiving them.
Shipping to APO addresses
EMS (Express Mail shipping) does NOT ship to APO addresses. We can send to an APO by regular airmail within Japan. If you wish to send a package by EMS outside of Japan, we need to have your physical address. If you live in Japan and would like something sent by Yuucho (Japanese express mail), we MUST have your physical mailing address. If we do not get a physical address, we will send packages by regular airmai to your APO addressl. As with our other regular airmail shipping, we cannot be responsible for the package since it does not come with a tracking number.
Upon checkout there is an area for you to fill in a desired shipping address.
Orders are processed within 1–2 business days (we are closed for business on Saturday, Sunday, most Mondays, and Japanese national holidays). Airmail from Japan usually arrives in the United States and Canada between 6 and 21 days. We are sorry, but we cannot guarantee or track gifts sent by global airmail. (For tracking purposes, we recommend international express mail – see below.)
If you would like to have your order delivered by international express mail, please choose Express mail shipping as you check out. These costs are: $0 - $49.99 is $9.00; $50 - $99.99 is $12.00; Over $100 is $18.00. Japan international express mail estimates 3-5 days for delivery, but holidays may take longer. Besides the speed in arrival time, express shipping also allows you to track and insure your purchase.
For items that you are sending as a gift to someone, please make a note in the comments section. If we know it is a gift, we can remove the receipt and the price tag. All of our items are sent out in an elegant blue organza bag. If you would like a note included, please write this in the comments section as well and we will include a note with the gift.
There are several options. If you have a credit card or Paypal account, these will work fine and your credit card company will do the yen conversion for you if necessary. If you want your order sent to an address different than your mailing address, please make a note of the alternate shipping address in the comment section. Those living in Japan can also pay by postal money order, or 銀行振り込み(ゆうちょ銀行). Choose this option when you check out. Then please pay at the post office or a convenience store within two business days. We will ship your order once we receive notice of payment. We will need to cancel your order if we do not receive payment within five days of when you placed the order. Here is the information you need to make a postal payment:
記号: 18120 番号: 36894331 口座名：ノゾミプロジェクト
店名：八一八（ハチイチハチ） 店番：818 普通預金 口座番号：3689433 口座名：ノゾミプロジェクト
Address: Nozomi Project
〒９８６−２１３５ 宮城県石巻市 渡波 字下榎壇１４２－６
(English: Watanoha Aza Shimo Enokidan 142-6
Ishinomaki-shi, Miyagi ken 986-2135)
Unworn items can be returned for a refund within two weeks of receiving the item.
Even though these pieces of pottery have survived a tsunami, they are still fragile and need to be handled with care to avoid chipping or breaking. If the shard should come loose from the silver or gold bail, you can reapply it with epoxy or bond glue or send it back to us and we will repair it for free (we cannot reimburse you for the shipping costs to send it to us, but we will pay for the shipping to return it to you). If any piece is broken in the mail; if another part of your jewelry should break; or if you have any additional concerns, please email us at email@example.com. We stand by our products and want you to be happy with your Nozomi purchases!.
We recommend keeping your jewelry in the small ziploc bags that we send them in. This will help prevent tarnishing.
Ishinomaki is three hours north of Fukushima and is NOT in the radiation zone so there are no concerns about radioactive materials.
We are incredibly thankful for the hundreds of volunteers who have helped gather and clean pottery around the Ishinomaki coast over the past two years. Believe it or not, we are still finding broken pottery, though it isn't as prevalent as it was earlier. We have many, many crates stacked in a shed behind the Nozomi House. In addition, we also have a second-hand store that saves broken pottery for us. They have told us that there are still people only now going through their possessions from the earthquake/tsunami and bringing it into the store. They are donating to us the broken/unusable dishes that they receive.
We are usually working at the Nozomi Project Tuesday – Friday, 9:00am – 4:00pm. We are closed on most Japanese holidays.
We love visitors! All instore shoppers receive a 5% discount of all of your purchases, except for our kimono bags. We really appreciate if you let us know ahead of time your desire to come (we sometimes have staff meetings, etc.) We also prefer that guests come between our working hours of 9:00am – 4:00 pm.
All funding received will go to the Nozomi Project women and the continuation of the Nozomi Project. Team Expansion (a 501(c)3 non-profit organization) is receipting the U.S. gifts for the Nozomi Project. Any additional questions can be sent to us at firstname.lastname@example.org
Nozomi Project Address:
Shimo Enokidan 142-6 Watanoha-Aza,
Ishinomaki-shi Miyagi-ken 986-2135 JAPAN
Phone: (within Japan) 0225-90-4024
outside of Japan: 011-81-225-90-4024